Privacy Policy

Last Updated: Nov 23, 2024

At Captain Pine ("we", "our", or "us"), we take the privacy of our customers seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you visit and shop on our website captainpine.com ("Website"). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

If you are under the age of 13, please ensure you have obtained parental or guardian consent before using this Website. We do not knowingly collect personal information from children under 13 without parental consent.

1. Information We Collect

We collect both personal and non-personal information when you visit our Website, create an account, or make a purchase.

A. Personal Information

Personal information is any data that can be used to identify you. We collect the following personal information when you interact with our Website:

Account Information: When you create an account, we may collect your name, email address, username, password, and other details you provide.
Transaction Information: If you make a purchase, we collect your billing address, shipping address, payment information (such as credit card number), and other transaction-related details.
Contact Information: If you contact us for customer support, inquiries, or marketing communications, we may collect your email address, phone number, and other details you provide.

B. Non-Personal Information

We also collect non-personal information that helps us improve our Website and services:

Browser Information: Information such as your browser type, device type, IP address, and operating system.
Usage Data: Information on how you use the Website, including pages visited, time spent on the site, and items viewed or purchased.
Cookies and Tracking Technologies: We use cookies to enhance your experience on our Website. Please see our [Cookie Policy] (insert link if applicable) for more details on how we use cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Transactions: To process payments, fulfill orders, and deliver products or services.
To Improve Our Website and Services: To improve the functionality and user experience of our Website.
To Communicate with You: To send order confirmations, shipping updates, customer support information, and promotional offers (if you’ve opted in).
For Marketing and Advertising: To personalize content and advertising based on your preferences and browsing behavior.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to help operate our Website and provide services to you. These may include:

Payment Processors: To securely process payments for your orders.
Shipping and Delivery Providers: To deliver products and services.
Email Marketing Services: To send newsletters and marketing communications.
Analytics Providers: To analyze website traffic and improve the performance of our Website.
Legal Compliance: We may also share information to comply with legal requests or to protect our rights, customers, or safety.

These third-party service providers are obligated to use your information only to provide services on our behalf and are bound by confidentiality agreements.

4. Protection of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Children’s Privacy

We respect the privacy of children and are committed to complying with the Children’s Online Privacy Protection Act (COPPA) in the U.S. and other applicable international laws. Our Website is intended for general audiences, and children under the age of 13 must obtain parental or guardian consent before using our Website.

No Data Collection from Children Under 13: We do not knowingly collect personal information from children under the age of 13 without parental consent.
Parental Control: If you are a parent or guardian and believe that we have inadvertently collected personal information from a child under the age of 13, please contact us immediately. We will take steps to delete such information as quickly as possible.
Parental Rights: Parents or guardians may request access to or deletion of any personal information we have collected about their children by contacting us at clause 10.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website, personalize content, and analyze traffic.

Types of Cookies We Use:
- Essential Cookies: These are required for the functionality of the Website, such as logging in or processing transactions.
- Performance Cookies: Used to gather information on how visitors interact with our Website so we can improve it.
- Targeting/Advertising Cookies: These cookies track browsing habits to deliver more relevant ads and offers.

You can manage your cookie preferences in your browser settings. However, disabling cookies may affect the functionality of the Website.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access and Correction: You can request access to the personal data we hold about you and request corrections if necessary.
Deletion: You can request the deletion of your personal data, subject to certain conditions and legal restrictions.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability: If you are in the European Union, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at clause 10.

8. International Data Transfers

Our Website is based in Lithuania, and we may transfer your personal data to countries outside your country of residence, including to the United States or other jurisdictions where we operate. These countries may have different data protection laws. By using our Website, you consent to these international data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated Privacy Policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@captainpine.com

End of Privacy Policy